Refund policy

RETURN AND REFUND POLICY

Effective date: September 6, 2026

Leyva's Universal Fragrances is operated by Leyva’s Enterprises Group LLC ("we," "us," or "our"). We want you to shop with confidence and understand our return process before making a purchase.

RETURN WINDOW
You may request a return within 30 calendar days after your order is delivered. To be eligible, the item must be unused, unopened, in its original packaging, with all seals, labels, accessories, and protective materials intact, and in resalable condition. You must provide your order number or other proof of purchase.

FRAGRANCES AND PERSONAL-CARE PRODUCTS
For health, hygiene, and product-integrity reasons, fragrances, skincare products, sun-protection products, hair-care products, cosmetics, and other personal-care items cannot be returned after they have been opened, used, tested, altered, or had a seal removed or broken. This restriction does not apply when an item arrives damaged, defective, or different from what you ordered.

ITEMS THAT CANNOT BE RETURNED
Gift cards, products clearly marked "Final Sale," personalized items, and samples or testers marked "Final Sale" are not returnable. Products purchased as part of a set must be returned as a complete set unless we approve otherwise.

HOW TO REQUEST A RETURN
Email contact@leyvafragrances.com within the return window. Include your name, order number, the item you wish to return, the reason for the return, and photographs when the item is damaged, defective, or incorrect. Wait for return authorization and instructions before sending anything. Returns sent without authorization may be refused.

DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS
Inspect your order when it arrives. Report a damaged, defective, incorrect, or missing item within 72 hours of delivery by emailing contact@leyvafragrances.com. Include photographs of the item, shipping box, packing materials, and shipping label when applicable. We will review the claim and provide an appropriate replacement, refund, or other resolution.

RETURN SHIPPING
Customers are responsible for return-shipping costs unless the return results from our error or an item arrived damaged or defective. Original shipping charges are not refundable unless the return results from our error. Use a trackable shipping service and retain the receipt. We are not responsible for a return package lost or damaged before it reaches us.

INSPECTION AND REFUNDS
We normally inspect authorized returns within five business days after receipt. If approved, the refund will be issued to the original payment method. Financial institutions may require up to 10 business days to post an approved refund after we process it. If more than 15 business days have passed since approval, contact us at contact@leyvafragrances.com.

CANCELLATIONS AND EXCHANGES
Customers may cancel an item until it enters fulfillment or preparation. After preparation begins, we cannot guarantee cancellation. If it has already shipped, this policy applies. For an exchange, request a return for the eligible item and place a new order after the return is approved.

Questions about returns may be sent to contact@leyvafragrances.com or 786-334-9714.