Shipping policy

SHIPPING POLICY

Effective date: September 6, 2026

Leyva's Universal Fragrances is operated by Leyva’s Enterprises Group LLC.

ORDER PROCESSING
Orders are normally processed within one to three business days, Monday through Friday, excluding federal holidays, after payment authorization and inventory verification. Processing time is separate from carrier transit time. If a product has a different processing period, it will be stated on its product page.

SHIPPING DESTINATIONS, METHODS, AND RATES
For eligible U.S. orders, standard shipping is $8.49. Standard shipping becomes free automatically when the order subtotal reaches $59.95. Available shipping destinations, methods, rates, and estimated delivery times are displayed at checkout. Delivery dates are estimates and are not guaranteed. Carrier disruptions, severe weather, holidays, high-volume periods, address problems, and events outside our reasonable control may cause delays.

FRAGRANCE AND AEROSOL RESTRICTIONS
Some fragrances, alcohol-based products, aerosols, and pressurized items are subject to carrier and transportation restrictions. These products may require ground shipping and may be unavailable for shipment to certain states or territories, P.O. boxes, APO/FPO addresses, or international destinations. Checkout will display the methods available for the products and destination in your order.

TRACKING AND DELIVERY
When tracking is available, it will be sent to the email address provided with the order. A carrier’s delivery scan may be used as evidence of delivery. Please verify that your shipping address is complete and accurate before submitting the order. Contact us immediately if a correction is needed. We cannot guarantee an address change after fulfillment begins, and the customer may be responsible for additional costs caused by an incorrect or incomplete address.

LOST OR DAMAGED SHIPMENTS
If your shipment appears lost or arrives damaged, contact contact@leyvafragrances.com promptly and no later than seven calendar days after the recorded delivery date or the date the carrier identifies a delivery problem. Keep the product, packaging, shipping label, and packing materials while we review the claim. We may ask for photographs or other information needed by the carrier.

INTERNATIONAL ORDERS
If international shipping is offered at checkout, the recipient is responsible for any customs duties, import taxes, brokerage charges, or local fees unless checkout states otherwise. Customs processing may delay delivery.

Shipping questions may be sent to contact@leyvafragrances.com or 786-334-9714.